Return & Refund
At KuKirin, we want our customers to shop with confidence. This Return & Refund Policy clearly explains your return eligibility, return shipping responsibilities, return address, and refund processing time.
This policy applies only to purchases made directly through kukirin-escooter.us.
1. Return Period
Eligible products may be returned within **14 days from the date of delivery**, subject to the conditions described below.
To request a return, please contact our customer support team within 14 days of receiving your order.
Customer Support Email: support@kukirin-escooter.us
2. Order Cancellation
Before Shipment
Orders may be cancelled without additional cancellation or shipping fees if the order has not yet been shipped.
Please contact us as soon as possible at support@kukirin-escooter.us if you wish to cancel your order.
After Shipment
If your order has already been shipped and the shipment can no longer be intercepted, it will be treated as a return after delivery.
For cancellations due to customer preference after shipment, the customer is responsible for the applicable outbound and return shipping costs.
3. Return Eligibility
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 14 days of delivery and provide your order number together with clear photos or videos showing the issue.
Once the issue is verified, KuKirin will arrange an appropriate solution, which may include repair, replacement, or return and refund.
For verified product defects or products damaged upon arrival, KuKirin will cover the applicable return shipping costs.
Incorrect Product Received
If you receive a product that is different from what you ordered, please contact us within 14 days of delivery .
KuKirin will cover the applicable return shipping costs for verified incorrect shipments and will arrange a replacement or refund as appropriate.
Quality Issues Discovered After Delivery
If you discover a product quality issue within the applicable return period, please contact us with your order number and supporting photos or videos.
After verification, we will provide an appropriate solution according to the nature of the issue. If a return is required because of a verified product defect, KuKirin will cover the return shipping cost.
Change-of-Mind Returns
Unused products may be returned within 14 days of delivery if they are:
* Unused and in resalable condition;
* Returned with the original packaging;
* Complete with all original accessories, manuals, and included items; and
* Free from damage caused by the customer.
For returns due to change of mind, ordering the wrong product, or other non-quality-related reasons, the customer is responsible for the original outbound shipping cost and return shipping cost.
Return shipping costs may vary depending on the product, destination, package size, and shipping carrier.
KuKirin does not charge a separate restocking fee.
4. Non-Returnable Items
Returns may not be accepted in the following circumstances:
* Products showing significant signs of use that affect resale condition;
* Products damaged due to misuse, accident, improper installation, unauthorized modification, or other customer-caused damage;
* Products returned without required accessories or components;
* Products returned outside the applicable return period;
* Products specifically identified as final sale or non-returnable before purchase;
* Used or second-hand scooters sold as final-sale items, where clearly stated on the product page; or
* Opened or used products without a verified product quality issue.
Any exclusions or special return conditions applicable to a specific product will be clearly disclosed on the relevant product page before purchase.
5. Return Address
Eligible returns should be sent to the following designated return facility:
KuKirin Returns Address: 13052 Jurupa Ave, Fontana, CA 92337,United States
Please contact us before shipping your return. Our customer support team will confirm your return eligibility and provide the return authorization information needed to correctly identify and process your package.
Do not send a return without including your order information, as unidentified packages may cause processing delays.
If KuKirin provides a prepaid return label for a verified quality issue, damaged product, or incorrect shipment, please use the provided label and follow the return instructions supplied by our customer support team.
6. How to Return a Product
To initiate a return:
Contact Customer Support
Email support@kukirin-escooter.us within the applicable return period and provide your order number, reason for return, and relevant photos or videos if the return involves damage, an incorrect item, or a quality issue.
Receive Return Authorization
Our customer support team will review your request and provide return instructions and identification information for your return.
Pack the Product Securely
Pack the product securely with all required accessories, manuals, and components. Whenever required under the applicable return condition, use the original packaging.
Ship the Return
Send the eligible return to the return address listed in this policy. If you are responsible for return shipping, we strongly recommend using a trackable shipping service.
Provide Tracking Information
Send the return tracking number to support@kukirin-escooter.us so that we can monitor the shipment and process your return efficiently.
Inspection and Refund
Once the returned product is delivered to our return facility, we will inspect it to confirm that it meets the applicable return conditions.
7. Return Shipping Costs
Responsibility for return shipping is as follows:
Reason for Return------Return Shipping Cost
Product arrived damaged----KuKirin
Verified product defect---KuKirin
Incorrect product sent---KuKirin
Change of mind --- Customer
Customer ordered the wrong product --- Customer
Cancellation after shipment when interception is not possible ---Customer
Customer-caused damage or misuse ----Customer / Not eligible where applicable
For customer-responsibility returns, the customer is responsible for the applicable return shipping cost and any original outbound shipping cost that is non-refundable.
8. Refund Processing Time
After your returned product is delivered to our return facility:
We will inspect the returned product and process an approved refund within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase.
After the refund is issued, your bank, card issuer, PayPal, or other payment provider may require an additional 3–5 business days to post the funds to your account.
Actual bank processing times may vary depending on your financial institution or payment provider.
If a return does not meet the eligibility requirements stated in this policy, we will contact you and explain the reason before taking further action.
9. Battery Range Disclaimer
Published battery range figures are based on controlled test conditions, including approximately:
60 kg rider weight;
25°C ambient temperature;
Average riding speed of approximately 20 km/h; and
Smooth road conditions.
Actual riding range may vary depending on rider weight, terrain, temperature, tire pressure, riding speed, acceleration habits, road conditions, and other environmental factors.
A difference between actual riding range and published test range does not necessarily indicate a product defect.
However, if testing confirms that reduced range is caused by a defective battery or another covered product defect, KuKirin will provide an appropriate solution in accordance with this policy and the applicable warranty terms.
10. Purchases from Third-Party Sellers
This Return & Refund Policy applies only to products purchased directly from kukirin-escooter.us.
Products purchased from third-party marketplaces, dealers, or resellers — including Amazon, AliExpress, Geekbuying, Geekmaxi, or other independent sellers — are subject to the return and refund policies of the seller from whom the product was purchased.
KuKirin cannot directly process refunds for transactions completed through an independent third-party seller.
11. Contact Us
If you have questions about a return, refund, cancellation, or this policy, please contact:
Email: support@kukirin-escooter.us
Return Address:
13052 Jurupa Ave, Fontana, CA 92337,United States
We may update this Return & Refund Policy from time to time. The version displayed on this page at the time of your purchase will apply to your order, subject to applicable consumer protection laws.
